Flatbed (partner)
Often used for AWD, air suspension worries, or damage where wheels cannot track straight — supplied and operated by our towing partner.
Focus Roadside Assistance does not operate tow trucks. When a tire cannot be saved on-site, a transmission will not shift, or collision damage makes driving unsafe, we connect you with our towing partner — they handle flatbeds, wheel-lift work, and winch-outs. We stay on the line to coordinate pickup details, destination, and timing so you are not juggling multiple dispatchers alone.
Major fluid loss, brakes that cannot be trusted, AWD that must not roll on two wheels, or a vehicle wedged where extraction comes first. In those cases our towing partner supplies the right equipment — we gather your location, vehicle type, and condition so their dispatcher sends the correct truck.
We focus on clear information transfer so you are not repeating the same story to three different people.
Tell us what you drive and where you are; we pass that to our towing partner so they match flatbed, wheel-lift, or recovery gear appropriately.
Often used for AWD, air suspension worries, or damage where wheels cannot track straight — supplied and operated by our towing partner.
When their dispatcher confirms geometry and policy allow it, their driver may use conventional hook equipment — still their truck, their crew.
Ditch slides, snowbanks, or parking-lot embankments — extraction and any follow-on transport are performed by our towing partner.
You get one coordinated path: call or text us first; we loop in our towing partner with the details they need.
Vehicle type, condition, and a precise pin — plaza, garage level, or major street intersection. On limited routes such as the Gardiner toward Islington or the Don Valley Parkway toward York Mills, describe the nearest exit or cross-street you can reach safely.
We relay information to our towing partner; they confirm truck type and ETA. You know who is coming and when.
Dealer, independent garage, or home — confirm hours so their driver is not left at a locked gate.
Hook fees and distance charges are quoted by our towing partner before you authorize — ask us if anything is unclear and we will help you ask the right questions.
If tires, a boost, fuel, or a lockout can solve it roadside, that is still us. Only when a tow is required does our towing partner take over the transport.
Start with Focus Roadside Assistance — we involve our towing partner only when needed.
Loading, strapping, and driving away are their licensed operation — we do not claim to tow in-house.
We work with our towing partner across the Greater Toronto Area for pickups and common drop-off corridors.
If mobile repair can safely get you moving, we say so — a partner tow is not automatic.
See our city pages for local roadside context; this page is for when our towing partner needs to handle transport.
Call or text — we will set up transport with our towing partner and keep ETAs realistic.
Our towing partner supplies the truck and driver. Focus Roadside Assistance helps arrange the job and passes on accurate vehicle and location details.
Our towing partner quotes hook fees and per-kilometre charges before you authorize. Ask us if you want help comparing that quote to your insurance roadside benefit.
Yes — when their dispatcher recommends flatbed, their driver keeps all wheels off the ground. That work is performed by our towing partner, not our mobile tire vans.
We can help connect you with our towing partner; follow police direction at active scenes and share your exact staging location so their truck can approach safely.
Call or text 24/7. Partner truck availability varies by time and area; we communicate realistic windows as soon as our towing partner confirms.
